Contact Us

Contact Us

Business Information

Peldavix is owned and operated by Hangzhou Longzhiyi Network Technology Co., Ltd.

Brand: Peldavix
Legal Company Name: Hangzhou Longzhiyi Network Technology Co., Ltd.
Business Owner: Junfeng Chen
Business Address: Unit 2F-OF022, Building 1, No. 80 Baoqing Street, Qiaosi Subdistrict, Linping District, Hangzhou, Zhejiang, China
Email: service@peldavix.com
Website: https://peldavix.com
Phone: +86 15729120348
Customer Service Hours: Monday–Friday, 9:00 a.m.–6:00 p.m., U.S. Eastern Time (ET), excluding local public holidays.

How We Can Help

Contact our customer support team for product questions, order updates, address changes, cancellation requests, delivery issues, returns, or refunds. Email is recommended when you need to share order details or photographs. International calling charges may apply when calling our phone number.

You may send an email at any time. Messages are reviewed during our customer service hours.

What to Include

  • Your order number, if your question concerns a purchase.
  • The name and email address used at checkout.
  • The product involved and a brief description of your request.
  • Photos of the item, packaging, or shipping label where relevant and available.

Do not send passwords, full payment card numbers, or card security codes.

Returns: Please contact us before sending an item back. Our support team will provide the appropriate return address and instructions. Do not send returns to our business address without written authorization.

Order and Delivery Questions

Standard processing takes 1–3 business days. Estimated transit takes 10–20 business days after dispatch. If your package is delayed, appears lost, or shows “Delivered” but cannot be located, contact us so we can investigate.

For return requests, contact us within 30 calendar days after delivery. These voluntary return terms do not limit rights provided by applicable law.