Shipping Policy

Shipping Policy

1. Shipping Destinations

We accept orders for eligible U.S. delivery addresses. Availability and available shipping methods are shown after you enter your address at checkout. Do not assume delivery is available to every state, territory, P.O. box, or military address unless checkout accepts that destination.

2. Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed and complete order information is received. Processing includes order review, preparation, and dispatch arrangements.

Business days are Monday through Friday, excluding public holidays affecting fulfillment or delivery. Processing and transit are separate periods.

3. Estimated Transit Time

Estimated transit is 10–20 business days after dispatch. Delivery estimates are not guaranteed arrival dates. Customs processing, severe weather, carrier disruption, and remote delivery locations may affect arrival.

If a material delay occurs, we will provide available updates and assist with resolving the shipment.

4. Shipping Fees and Import Charges

Shipping costs are calculated based on the destination and available shipping method and are displayed before payment. Any free-shipping offer applies only when expressly shown with its qualifying conditions.

Applicable taxes collected by us are shown at checkout. Any import charges payable by the recipient must be disclosed before purchase. We will not request undisclosed additional shipping payments as a condition of dispatch.

5. Fulfillment Origin

Orders may be fulfilled through overseas or partner facilities depending on the product and inventory availability. Shipping to the United States does not mean the order ships from a U.S. warehouse. Items may arrive in separate packages; additional shipping fees will not be added without your agreement.

6. Tracking

After dispatch, we send a shipping confirmation with tracking information to the email address used at checkout. Carrier updates may take time to appear. For split shipments, tracking information is provided for each package where available.

7. Shipment Delays Before Dispatch

If we cannot dispatch within the stated processing period, we will notify you with a revised estimate where available and ask whether you agree to wait or prefer cancellation with a full refund. If required consent is not obtained, we will cancel and refund the unshipped items as required by law.

Approved cancellation refunds are issued to the original payment method within 7 business days, or sooner where required by law.

8. Delivered but Not Received

Check nearby delivery areas and ask other household members or building staff where appropriate. If the package is still missing, contact support. A carrier’s “Delivered” status does not automatically invalidate your claim.

9. Address Changes and Failed Delivery

Request address corrections promptly through the Contact Us page. Changes may not be possible after dispatch. If a shipment is returned, we will explain available refund or reshipment options and any reasonable, documented costs before you agree. You will not be charged additional costs caused by our error.